12/21/2023 0 Comments Wontube reviewsMany angry calls later, they started promising me they would send me a replacement robot. Then I realized they conveniently did that to get me to wait long enough so I couldn't return it. Then they talked me into believing their nonsense that "it just has to learn more, it will get better." Like an idiot, I believed that. It was nothing more than basic maintenance stuff you can easily find online, and which I had already been keeping up with. Their "support" made me run through all sorts of hoops for "troubleshooting" which was a joke. Then they connect you to someone who just doesn't give a fig, and you're going to have to talk to them for at least 30 minutes. You're going to hold for at least 20 minutes (usually 40+), no matter what time of day you call. I'm sitting here thinking "Well, you got yourself in there, why didn't you just back out exactly the way you came?" IDK what? Force its way out? Break my furniture? No joke. For example, one day it got stuck, I went to "rescue it", and it had pushed my dining room chair about 7 feet trying to. Many times when it gets stuck, it will try to force its way out, and push my furniture around. This is not the case, because not only have I played their games with the "maintenance and cleaning" and found nothing wrong, I've also started testing it by triggering the sensors (just flip over and push the wheel) to convince it that I did "clean" it, and it works fine after that. Often decides there is something wrong with one of its wheels. Suction is not great, and has never been
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